Hello,
We have ~600 computers in our WSUS setup. All of the systems have stopped reporting in as of 2/18/2013. I'm not entirely sure what has changed because I'm only allowed to remote into the server for WSUS administration. The people who do manage the servers say that they haven't changed anything, but obviously something has changed.
The clients are all getting an error code of 800710DD (screenshot):
Here's a copy of the update log from a client as well.
2013-03-06 09:17:34:110 900 4c4 AU Triggering AU detection through DetectNow API
2013-03-06 09:17:34:126 900 4c4 AU Triggering Online detection (interactive)
2013-03-06 09:17:34:126 900 998 AU #############
2013-03-06 09:17:34:126 900 998 AU ## START ## AU: Search for updates
2013-03-06 09:17:34:126 900 998 AU #########
2013-03-06 09:17:34:141 900 998 AU <<## SUBMITTED ## AU: Search for updates [CallId = {FB824AA9-83D9-427F-92FD-69A4C30E9CBF}]
2013-03-06 09:17:34:141 900 874 Agent *************
2013-03-06 09:17:34:141 900 874 Agent ** START ** Agent: Finding updates [CallerId = AutomaticUpdates]
2013-03-06 09:17:34:141 900 874 Agent *********
2013-03-06 09:17:34:141 900 874 Agent * Online = Yes; Ignore download priority = No
2013-03-06 09:17:34:141 900 874 Agent * Criteria = "IsInstalled=0 and DeploymentAction='Installation' or IsPresent=1 and DeploymentAction='Uninstallation'
or IsInstalled=1 and DeploymentAction='Installation' and RebootRequired=1 or IsInstalled=0 and DeploymentAction='Uninstallation' and RebootRequired=1"
2013-03-06 09:17:34:141 900 874 Agent * ServiceID = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7} Managed
2013-03-06 09:17:34:141 900 874 Agent * Search Scope = {Machine}
2013-03-06 09:17:34:141 900 874 Setup Checking for agent SelfUpdate
2013-03-06 09:17:34:141 900 874 Setup Client version: Core: 7.6.7600.256 Aux: 7.6.7600.256
2013-03-06 09:17:34:141 900 874 Misc Validating signature for C:\Windows\SoftwareDistribution\SelfUpdate\wuident.cab:
2013-03-06 09:17:34:157 900 874 Misc Microsoft signed: Yes
2013-03-06 09:17:34:204 900 874 Misc WARNING: SendRequest failed with hr = 800710dd. Proxy List used: <(null)> Bypass List used : <(null)> Auth Schemes used
: <>
2013-03-06 09:17:34:204 900 874 Misc WARNING: WinHttp: SendRequestUsingProxy failed for <http://rnumvpr022.nala.roche.com/selfupdate/wuident.cab>. error 0x800710dd
2013-03-06 09:17:34:204 900 874 Misc WARNING: WinHttp: SendRequestToServerForFileInformation MakeRequest failed. error 0x800710dd
2013-03-06 09:17:34:204 900 874 Misc WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x800710dd
2013-03-06 09:17:34:204 900 874 Misc WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x800710dd
2013-03-06 09:17:34:219 900 874 Misc WARNING: SendRequest failed with hr = 800710dd. Proxy List used: <(null)> Bypass List used : <(null)> Auth Schemes used
: <>
2013-03-06 09:17:34:219 900 874 Misc WARNING: WinHttp: SendRequestUsingProxy failed for <http://rnumvpr022.nala.roche.com/selfupdate/wuident.cab>. error 0x800710dd
2013-03-06 09:17:34:219 900 874 Misc WARNING: WinHttp: SendRequestToServerForFileInformation MakeRequest failed. error 0x800710dd
2013-03-06 09:17:34:219 900 874 Misc WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x800710dd
2013-03-06 09:17:34:219 900 874 Misc WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x800710dd
2013-03-06 09:17:34:235 900 874 Misc WARNING: SendRequest failed with hr = 800710dd. Proxy List used: <(null)> Bypass List used : <(null)> Auth Schemes used
: <>
2013-03-06 09:17:34:235 900 874 Misc WARNING: WinHttp: SendRequestUsingProxy failed for <http://rnumvpr022.nala.roche.com/selfupdate/wuident.cab>. error 0x800710dd
2013-03-06 09:17:34:235 900 874 Misc WARNING: WinHttp: SendRequestToServerForFileInformation MakeRequest failed. error 0x800710dd
2013-03-06 09:17:34:235 900 874 Misc WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x800710dd
2013-03-06 09:17:34:235 900 874 Misc WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x800710dd
2013-03-06 09:17:34:266 900 874 Misc WARNING: SendRequest failed with hr = 800710dd. Proxy List used: <(null)> Bypass List used : <(null)> Auth Schemes used
: <>
2013-03-06 09:17:34:266 900 874 Misc WARNING: WinHttp: SendRequestUsingProxy failed for <http://rnumvpr022.nala.roche.com/selfupdate/wuident.cab>. error 0x800710dd
2013-03-06 09:17:34:266 900 874 Misc WARNING: WinHttp: SendRequestToServerForFileInformation MakeRequest failed. error 0x800710dd
2013-03-06 09:17:34:266 900 874 Misc WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x800710dd
2013-03-06 09:17:34:266 900 874 Misc WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x800710dd
2013-03-06 09:17:34:266 900 874 Misc WARNING: DownloadFileInternal failed for http://rnumvpr022.nala.roche.com/selfupdate/wuident.cab: error 0x800710dd
2013-03-06 09:17:34:266 900 874 Setup WARNING: SelfUpdate check failed to download package information, error = 0x800710DD
2013-03-06 09:17:34:266 900 874 Setup FATAL: SelfUpdate check failed, err = 0x800710DD
2013-03-06 09:17:34:266 900 874 Agent * WARNING: Skipping scan, self-update check returned 0x800710DD
2013-03-06 09:17:34:282 900 874 Agent * WARNING: Exit code = 0x800710DD
2013-03-06 09:17:34:282 900 874 Agent *********
2013-03-06 09:17:34:282 900 874 Agent ** END ** Agent: Finding updates [CallerId = AutomaticUpdates]
2013-03-06 09:17:34:282 900 874 Agent *************
2013-03-06 09:17:34:282 900 874 Agent WARNING: WU client failed Searching for update with error 0x800710dd
2013-03-06 09:17:34:282 900 4ec AU >>## RESUMED ## AU: Search for updates [CallId = {FB824AA9-83D9-427F-92FD-69A4C30E9CBF}]
2013-03-06 09:17:34:282 900 4ec AU # WARNING: Search callback failed, result = 0x800710DD
2013-03-06 09:17:34:282 900 4ec AU # WARNING: Failed to find updates with error code 800710DD
2013-03-06 09:17:34:282 900 4ec AU #########
2013-03-06 09:17:34:282 900 4ec AU ## END ## AU: Search for updates [CallId = {FB824AA9-83D9-427F-92FD-69A4C30E9CBF}]
2013-03-06 09:17:34:282 900 4ec AU #############
2013-03-06 09:17:34:282 900 4ec AU Successfully wrote event for AU health state:0
2013-03-06 09:17:34:282 900 4ec AU AU setting next detection timeout to 2013-03-06 19:17:34
2013-03-06 09:17:34:282 900 4ec AU Successfully wrote event for AU health state:0
2013-03-06 09:17:34:282 900 4ec AU Successfully wrote event for AU health state:0
2013-03-06 09:17:39:266 900 874 Report REPORT EVENT: {73C09357-5AF3-41BB-9D50-C322B3ED98E8} 2013-03-06 09:17:34:266-0500 1 148 101 {D67661EB-2423-451D-BF5D-13199E37DF28} 1 800710dd SelfUpdate Failure Software Synchronization Windows
Update Client failed to detect with error 0x800710dd.
2013-03-06 09:17:39:313 900 874 Report CWERReporter::HandleEvents - WER report upload completed with status 0x8
2013-03-06 09:17:39:313 900 874 Report WER Report sent: 7.6.7600.256 0x800710dd D67661EB-2423-451D-BF5D-13199E37DF28 Scan 101 Managed
2013-03-06 09:17:39:313 900 874 Report CWERReporter finishing event handling. (00000000)
The server event logs don't show anything unusual on that particular day.
Any advice on what to look for? I'm 75% sure SCCM isn't on the server because I don't think we even use that at my company. Is IIS corrupt somehow?
Thanks,
James